Customer Service Representative

Join Our Team at Fingerprinting Express – A Career with Growth & Impact! At Fingerprinting Express, we don’t just offer jobs—we build careers. We are seeking a Customer Service Representative who is eager to grow within a dynamic, fast-paced environment that blends customer service, security, and healthcare administration. Why Fingerprinting Express? ✔ Career Growth & Promotion: We only promote from within—lead and management opportunities are available after mastering the Customer Support Specialist role. ✔ Diverse Skill Development: This position offers hands-on experience in customer service, compliance, and healthcare administration through our partnership with HireHealth, our occupational health division. ✔ Make a Meaningful Impact: Our work supports vital industries, from pre-employment screenings to licensing and compliance services that keep our community safe. ✔ Support the Community: We not only protect vulnerable populations, but we discount fees to teachers, volunteers, military, and non-profits. What You'll Do Welcome customers, answer questions and guide them through fingerprinting, notarization, and compliance-based services. Support HireHealth in administrative healthcare tasks, ensuring seamless patient flow for physicals, blood work, and drug testing. Accurately process fingerprinting while maintaining strict security and confidentiality protocols. Accurately process payments and handle transactions using our POS system. Gain valuable experience in a dual-capacity role—business operations and healthcare administration. Maintain organized records, ensuring accuracy and confidentiality in all documentation. Handle customer concerns with professionalism and problem-solving expertise. Inform customers about additional services that could benefit them. What It Takes to Succeed This role requires a combination of customer service excellence, attention to detail, and physical stamina to thrive in a fast-paced environment. Precision is key when handling fingerprinting, compliance records, and healthcare-related administrative work. Adhere to all company policies, including confidentiality, dress code, and operational procedures. Employees must have reliable transportation to ensure punctuality, even during snowy or inclement weather conditions. This is a high-volume role requiring efficiency, adaptability, and a solutions-oriented mindset. As we handle sensitive personal data, maintaining strict confidentiality and adherence to security protocols is essential. Strong communication skills are necessary for customer interactions, reporting, and email correspondence. We expect a high level of professionalism with a positive, team-focused mindset, respecting customers, colleagues, and management at all times. Proficiency in Microsoft Office (Excel, PowerPoint, email) and basic internet applications. Ability to prioritize tasks effectively and work both independently and as part of a team. Perks & Benefits We promote exclusively from within—hard work and dedication lead to leadership roles. Health, dental, and vision insurance, plus employer-matched 401(k). Gain experience in both business operations and healthcare administration—a unique career advantage. We value and reward dedication with team appreciation events, professional development, and advancement opportunities. Qualifications Experience: Minimum of 2 years in customer service or office administration. Minimum of 2 years of cashier experience. Age Requirement: Must be at least 21 years old. Citizenship Requirement: Must be a U.S. Citizen or lawful permanent resident. Clean Background: Candidates must pass a thorough background check to comply with industry security requirements. Must pass Drug Test. Take Your Career to the Next Level If you’re ready to join a company that invests in your success and offers a fast track to management, apply today! Fingerprinting Express is an equal-opportunity employer. We celebrate diversity and are committed to an inclusive workplace. Application Process To apply, please submit your resume and a brief cover letter detailing your relevant experience and why you're interested in this role. We look forward to connecting with you! Pay is hourly plus tips DOE Job Type: Full-time Pay: $19.00 - $23.00 per hour Expected hours: 40 per week Benefits: • 401(k) matching • Dental insurance • Health insurance • Paid time off • Vision insurance Work Location: In person