Customer Service Representative

Job Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. Your primary responsibility will be to ensure customer satisfaction by addressing inquiries, resolving issues, and maintaining a positive relationship with our clients. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. Duties • Provide outstanding customer support through various channels including phone, email, and chat. • Conduct outbound calling to follow up on customer inquiries and feedback. • Assist customers with product information, order tracking, and service-related questions. • Maintain accurate records of customer interactions and data entry into the system. • Demonstrate excellent phone etiquette while engaging with clients. • Collaborate with team members to improve service delivery and client satisfaction. • Handle customer complaints professionally and efficiently, ensuring timely resolution. • Stay informed about product updates and company policies to provide accurate information. Experience • Previous experience in customer service or client services is preferred. • Familiarity with call center operations is a plus. • Bilingual candidates are encouraged to apply as it enhances communication with diverse clientele. • Strong data entry skills with attention to detail are essential. • Proficiency in English is required; additional language skills are advantageous. • A positive attitude and willingness to learn are key attributes for success in this role. Join us in delivering exceptional service that makes a difference! Job Type: Full-time Pay: $17.46 - $21.00 per hour Expected hours: 40 per week Benefits: • 401(k) • Health insurance • Paid time off • Vision insurance Work Location: In person