Customer Service Representative

Position Summary: As a Customer Service Representative at ABC Imaging, you will be the primary point of contact for our clients, ensuring their printing needs are met with professionalism, accuracy, and efficiency. This role requires strong knowledge of print production processes and a commitment to delivering top-tier service, along with estimating and invoicing orders. Key Responsibilities: • Serve as the liaison between clients and production teams to ensure job specifications are accurately communicated and executed • Handle incoming inquiries, quotes, and orders via phone, email, and in person • Provide knowledgeable guidance on printing options, file requirements, and timelines • Manage job progress, provide status updates, and resolve issues promptly • Collaborate with internal departments to meet deadlines and exceed client expectations • Maintain detailed and accurate client records in the order management system • Troubleshoot and resolve customer concerns with professionalism and urgency Requirements: • Previous experience in the print industry is required(reprographics, digital, offset, wide format, or related) • Proven background in customer service or account management • Strong understanding of print terminology, file formats, and production workflows • Excellent communication and organizational skills • Ability to multitask in a fast-paced, deadline-driven environment • Proficiency in Microsoft Office and familiarity with print management systems (e.g., EFI, PrintSmith, Avanti, or similar) is a plus