Customer Service Representative

Eaton's Power Distribution and Control Assemblies (PDCA) Division is currently seeking a Customer Service Representative to join our team. This position is based at our Arden, NC facility. Relocation assistance will be provided. This is an entry-level-intermediate level position.

Position Overview:

The Customer Service Representative is responsible for supporting Eaton's PMO (Project Management Office) and Sales team by recommending, planning, implementing, and coordinating a wide variety of order management activities such as: customer relations, order entry, production loading and scheduling, order flow and product warranty.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.

In this function you will:

• Establish and maintain communication with internal customers and keep abreast of customer needs and procedures. Communicate needs to other departments.
• Plan, develop and schedule the manufacturing workload by coordinating customer needs, plant backlog, material and engineering requirements, manufacturing capabilities plus continuous cycle time improvements.
• Monitor, control and communicate the status of customer orders and shipping projections to promote plant credibility and maintain on-time performance.
• Administer order entry, order flow, scheduling, shipping and invoicing while maintaining the proper processing of change notices.
• Prepare and maintain schedules to meet monthly billing objectives. Provides commercial / technical guidance to other functions such as marketing, engineering and materials in desirable formats to support total quality effort of the plant.
• Direct and coordinate meetings with others to coordinate efforts, resolve difficulties and gather data to assure a high level of performance.
• Resolve product warranty issues to ensure customer satisfaction and the plant's commitment to total quality.
• Coordinate and conduct customer inspections, on-board approvals and customer visits.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.

Qualifications

Required (Basic) Qualifications:

• Associate's Degree from an accredited institution
• Minimum of 1 year experience in manufacturing or customer service
• Must be legally authorized to work in the United States without company sponsorship now or in the future.

Preferred Qualifications:

• Bachelor's Degree in business or technical field from an accredited institution
• 3+ year manufacturing or customer service experience

Position Criteria:

• Excellent computer skills MS Office (Word, PowerPoint, Excel), databases
• Excellent verbal and written communication skills

What you'll get from us:

We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site.

• Flexible work options to help balance work/life demands (at participating Eaton sites)
• Healthcare/retirement savings programs
• Competitive compensation packages to reward skills and performance
• Tuition assistance or financial help for ongoing learning and development
• Health, Dental, Vision & Wellness programs
• Donation matching (U.S., Canada, Puerto Rico)

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: [email protected]

What you will get from us

Eaton's mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power - more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours. Eaton's 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.

We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company's operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job: Sales

Region: North America - US/Puerto Rico
Organization: ESSG PDCAD Power Distrib Control Assy Div

Job Level: Entry Level
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes - Hybrid
Does this position offer relocation?: Relocation from within hiring country only
Travel: Yes, 10 % of the Time