Customer Service Representative

RA & Associates, APC, a busy personal injury law firm, is seeking amotivated and enthusiastic Customer Service Representativeto join our team. This role is essential to our client intake process and functions similarly to acall centerenvironment.Bilingual fluency in Spanish and English is required. Key Responsibilities: • Answer incoming callspromptly and professionally • Speak with prospective clients to assess their needs • Qualify potential cases and transfer to supervisors as appropriate • Maintain detailed and organized call logs • Attend intake team meetings • Perform administrative tasks as needed Qualifications: • Fluent in both Spanish and English • Strong communication and active listening skills • Professional and friendly phone demeanor • Ability to multi-task, prioritize responsibilities, and manage time efficiently • Previous experience in a customer service or call center environment is a plus Pay:Up to $20 per hour Benefits: • Health Insurance • Dental Insurance • Vision Insurance • Sick Pay • 401(k) Matching • Free Parking Job Type: Full-time Pay: $18.00 - $21.00 per hour Benefits: • Dental insurance • Health insurance • Vision insurance Experience: • Call Center: 1 year (Required) • Customer service: 1 year (Required) Language: • Spanish (Required) Ability to Commute: • Glendale, CA 91203 (Required) Work Location: In person