Customer Service Representative

Line of Business: RMC About Us Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees. What You'll Be Doing • Respond to customer inquiries via phone and email with professionalism and accuracy • Process orders, returns, and account updates efficiently and correctly • Collaborate with internal teams to resolve customer issues and ensure satisfaction • Maintain detailed records of customer interactions and transactions • Support continuous improvement by identifying service gaps and recommending solutions What Are We Looking For • Strong communication and interpersonal skills with a customer-first mindset • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment • Proficiency in using computer systems and customer service software • Problem-solving skills with a focus on resolution and follow-through • Commitment to accuracy, confidentiality, and teamwork • Bilingual Preferred Conditions of Employment • Successful candidate must submit to post-offer pre-employment physical examination, drug/alcohol screen, and background check • Some positions require FMCSA regulated ongoing drug and alcohol testing Work Environment Role operates primarily in environments where the conditions include moving mechanical equipment, inclement weather, heat, cold, humidity, and elevated noise level. What We Offer • $20-$23 per hour with possible Overtime • 401(k) retirement savings plan with an automatic company contribution as well as matching contributions • Highly competitive benefits programs, including: • Medical, Dental, and Vision along with Prescription Drug Benefits • Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA) • AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance • Paid Bonding Leave, 10 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays Equal Opportunity Employer - Minority / Female / Veteran / Disabled