Customer Service Representative

We are expanding in thePleasantonarea and hiring aCustomer Service Representativeto join our growing fundraising team! Our firm provides fundraising and community on-site outreach services to nationally based non-profits in Pleasanton. The customer service representative will assist upper management with all event logistics, community outreach campaigns, tracking donation, providing exceptional customer service to potential donors and community members, as well as assisting with training new associates. We pride ourselves on creating record breaking fundraising campaigns while maintaining the highest level of customer service throughout the process. The customer service representative works directly with both members of our team and members of the community on-site at our events, the right candidate will thrive in high energy, fast-paced environments. Customer Service Representative responsibilities: • Work directly with potential customer and donors at various event locations • Maintain the highest level of customer service throughout the entire event process • Deliver educational presentations to community members to increase awareness and support surrounding our non-profit partners mission • Assist event management team with event set-up, displays, compliance and inventory management • Increase donations for our local charities by effectively communicating our charity partners core messages directly to members of the community • Accept and accurately notate donations • Maintain excellent customer service by answering all donor questions Requirements: • Degree or pursuing a degree in business management, marketing, communications or related field • Passion for Philanthropy, charitable organizations, giving back to local communities, and most importantly, working with people! • Exceptional interpersonal and communication skills, including a high level of emotional intelligence and empathy • Positive, competitive, and coachable mindset • Well-spoken, confident, articulate, and genuine Job Type: Full-time Pay: $40,000.00 - $65,000.00 per year Benefits: • Dental insurance • Flexible schedule • Health insurance • Life insurance • Paid time off • Professional development assistance • Vision insurance Schedule: • Day shift • Monday to Friday Supplemental Pay: • Bonus opportunities • Performance bonus Work Location: In person