Customer Service Representative

The Customer Service Representative role provides unbiased assistance to Medicaid Providers, clients and or third party submitters with questions regarding eligibility, medical claims status, and other program questions. Key Responsibilities: • Assists with problem research and resolution through an escalation receipt path. • Respond to inquiries in a prompt, courteous and concise manner. • Document all encounters in clear and concise online logs. • Refer callers to other Call Center units as needed. • Meets individual performance standards. • Performs other duties as may be assigned by management. • Attains and maintains strict required attendance and performance metrics. Basic Qualifications • Minimum 6 months of Medicaid experience • Minimum 1 year of call center experience Preferred Qualifications • Microsoft Office experience • Effective at multi-tasking • High attention to detail • Ability to relay detailed information in an easily understandable manner • Ability to learn and teach via remote/off-site methods • Ability to perform role in an inventory based environment Professional Skills • Eagerness to contribute in a team-oriented environment • Ability to work creatively and analytically in a problem-solving environment • Desire to work in an information systems environment • Good communication (written and oral) and interpersonal skills Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Hourly Salary Range California $19.71 to $31.15 Colorado $19.71 to $26.88 District of Columbia $21.01 to $28.65 Illinois $18.27 to $26.88 Minnesota $19.71 to $26.88 Maryland $19.71 to $26.88 New York/New Jersey $18.27 to $31.15 Washington $21.01 to $28.65 What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.Read more here Equal Employment Opportunity Statement Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Accenture is committed to providing veteran employment opportunities to our service men and women. For details, view a copy of theAccenture Equal Employment Opportunity and Affirmative Action Policy Statement. Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us anemailor speak with your recruiter. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.