Customer Service Representative

Company Overview PowerPay is a leading fintech company that revolutionizes the way consumers finance home improvement and elective healthcare purchases. Founded by Mike Petrakis, we have grown from a small team to a global workforce dedicated to providing affordable payment solutions with transparency and no hidden fees. Summary As a Customer Service Representative at PowerPay, you will play a vital role in ensuring our clients receive exceptional support as they navigate our innovative financing solutions. This position is essential in maintaining our commitment to customer satisfaction and helping consumers achieve their goals. Responsibilities • Provide outstanding customer service by addressing inquiries and resolving issues promptly. • Assist customers in understanding our financing options and guide them through the application process. • Collaborate with team members to enhance customer experience and streamline processes. • Maintain accurate records of customer interactions and transactions. • Identify opportunities for upselling additional services or products that meet customer needs. • Stay informed about product offerings and industry trends to provide knowledgeable support. Requirements • Proven experience in customer service or related field, preferably in a fintech or financial services environment. • Strong communication skills, both verbal and written, with the ability to engage customers effectively. • Ability to negotiate and resolve conflicts in a professional manner. • A positive attitude and willingness to learn in a fast-paced environment. If you're ready to join a dynamic team that values collaboration and innovation, apply today to become part of the PowerPay family! Job Type: Full-time Pay: $20.00 per hour Expected hours: 40 per week Benefits: • 401(k) • Dental insurance • Employee assistance program • Flexible schedule • Flexible spending account • Health insurance • Life insurance • Paid time off • Retirement plan • Vision insurance • Work from home Schedule: • 8 hour shift • Monday to Friday Work Location: Hybrid remote in King of Prussia, PA 19406