Customer Service Representative

AtBrandnest, we innovate marketing strategies, enhance customer experiences, and manage businesses efficiently, all while providing exceptional online support for our clients in Austin and beyond. Overview We are searchingfor a reliable and customer-focusedCustomer Service Representativeto join our growing team atBrandNest. This role is perfect for someone who enjoys helping others, solving problems, and providing top-quality service. You will play a key part in ensuring customer satisfaction by handling inquiries, resolving issues, and building positive relationships with clients. Duties • Answer customer inquiries via phone, email, and in-person in a professional and timely manner • Provide accurate information about company services and processes • Resolve customer complaints and concerns with patience and efficiency • Document and track customer interactions in company systems • Collaborate with internal departments to ensure customer needs are met • Follow company policies and procedures to maintain service quality Requirements • High school diploma or equivalent required; associate’s or bachelor’s degree a plus • Strong verbal and written communication skills • Excellent problem-solving and active listening abilities • Ability to multitask and manage time effectively • Proficient in Microsoft Office Suite and comfortable with computer systems • Previous customer service experience preferred but not required • Positive attitude and willingness to learn Job Type: Full-time Pay: $3,705.36 - $4,462.37 per month Benefits: • 401(k) • Dental insurance • Vision insurance Application Question(s): • Please can you provide the best contact number and email address to reach you on? Work Location: In person