Customer Service Representative

We are seeking a proactive Customer Service Representative who thrives on creating exceptional client experiences and delivering outstanding customer service and sales experiences. In this role, you will have the opportunity to maximize your potential by creating meaningful interactions with both new and existing customers. The Customer Service Representative will serve as a vital representative of our company and our client, building and maintaining strong relationships that enhance customer satisfaction. Our Customer Service Representatives are integral to our sales efforts. Not only do they act as the primary point of contact for customers, but they also play a significant role in driving sales by enrolling customers with our clients' services, and managing and tracking all sales activities. Through their ability to provide unparalleled customer service, they help increase client profits by ensuring smooth, efficient service delivery. If you are someone with excellent customer service skills, a passion for driving results, and a desire to contribute to sales success, this is the perfect role for you. Customer Service Representative Responsibilities: • The Customer Service Representative will be the dominating factor in creating a positive first impression by engaging with customers directly daily • Handle customer inquiries, resolve issues, and ensure that every customer feels valued and supported at every step of their sales and enrollment with our clients' products and services • Stay organized by keeping track of interactions, account management, sales orders, feedback, and resolutions in our system for seamless follow-up • Responsible for managing sales pipeline, tracking outcomes, wireless production, and ensuring success through regular feedback. • Keep finding ways to improve by identifying trends in client issues and collaborating with the team to improve our processes Customer Service Representative Skills/Qualifications: • Engaging communication and interpersonal skills to build rapport with customers and clients • Experience in customer service is excellent, but we value enthusiasm and a willingness to learn just as much • Previous background in a sales or customer-facing role • Bilingual is a plus, but not a requirement • A customer-first attitude with problem-solving instincts • Tech-savvy, with the ability to learn new systems quickly • Ability to start right away in this position is preferred; we are an equal opportunity employer and will consider all applicants, even if not able to start immediately Job Type: Full-time Pay: $48,000.00 - $56,000.00 per year Benefits: • Professional development assistance Work Location: In person