Customer Service Representative

Must be able to service customers in a polite, friendly and professional manner whether in person or on the telephone. Assist customers with reservations, contracts, questions, register transactions and order adjustments. Must be able to process cash and credit card payments, as well as make change and post credits. Adhere to all appropriate company policies and procedures in written or oral form. This position description is not intended to be an exhaustive list of all duties, knowledge, or ability associated with this classification, but is intended to accurately reflect the principal job elements. ESSENTIAL FUNCTIONS: • Prepares rental forms and contracts. Obtains customer signature and other required information. • Update and call overdue list daily and alerts supervisor of overdue contracts. • Uses rental software to create and maintain rental quotes and reservations. • Provides support to showroom as needed. Maintains area and equipment clean and tidy. Keep shelves organized, stocked and clean. • Collects and processes credit card payments and deposits using rental software. • Answer telephone and process phone orders with exceptional customer service • Recommend rental equipment to customers that best meets their need • Compute charges based on rental or service rate. • Explain rental fees and provides information about rented items, such as operation or description. Also explains damage waiver options. • Attend department and safety meetings and reports any safety violations to supervisor. • Adhere to all company policies, procedures, rules and regulations in written or verbal form. • Comply with government safety requirements and other regulations and security in store. • May assist in other areas for the smooth operation of the business. • Performs other duties as assigned and/or requested. KNOWLEDGE, SKILLS, AND ABILITIES: • Outstanding written and oral communications. • Strong organizational skills. • Ability to read, write, interpret documents and follow detailed written instructions. • Ability to calculate figures and amounts and apply concepts of basic math. • Must be able to speak English clearly and write legibly. Ability to speak other languages is a plus • Must pass pre-employment and/or random employment substance abuse screening. TRAINING AND EXPERIENCE: • One to two years related experience and/or training, or equivalent combination of education and experience preferred • Computer literate with strong knowledge of MS Office, Outlook, and order processing systems. • Self-motivated and quick learner. • Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities. Job Type: Full-time Pay: $19.00 - $21.00 per hour Benefits: • 401(k) • Dental insurance • Health insurance • Vision insurance Work Location: In person