Customer Service Representative

JOB SUMMARY: As a Bilingual Insurance Customer Service Representative, you will play a vital role in ensuring our customers receive the best possible service in both English and Spanish. You will be responsible for addressing customer inquiries, resolving issues, and providing accurate information about our insurance products and services. Your excellent communication skills, attention to detail, and optimistic attitude will contribute to a positive customer experience and support our company's reputation for reliability and excellence. RESPONSIBILITIES: - Handle incoming customer inquiries in both English and Spanish via phone, email, and chat. - Provide accurate and relevant information about insurance products, policy details, and claims processes. - Assist customers in processing claims, policy changes, and renewals. - Resolve customer complaints and issues efficiently and professionally. - Maintain detailed and organized records of customer interactions and transactions. - Collaborate with other team members to ensure outstanding customer service. - Stay informed about industry trends, company policies, and new products. - Uphold the company's reputation for reliability and excellence through attentive and friendly service. QUALIFICATIONS: - Bilingual proficiency in both English and Spanish. - Minimum of two years of customer service experience - Exceptional communication skills, both verbal and written. - Strong organizational and detail-oriented skills. - Demonstrated reliability and responsibility. - Friendly and professional demeanor with an optimistic attitude. - Ability to work effectively in a fast-paced environment and handle multiple tasks. - Proficiency with computer systems and ability to quickly learn new software. What We Offer: - Competitive salary and benefits package. - Bonuses and Commissions - Employees have the opportunity to significantly boost their overall compensation based on performance and achievements. - Holiday Pay - Health Insurance Benefits - Blue Cross Blue Shield of Illinois - Retirement Benefits - Advancement Opportunities - Continuing Education Reimbursement Job Type: Full-time Pay: $48,000.00 - $65,000.00 per year Benefits: • 401(k) matching • Flexible schedule • Health insurance • Paid time off • Professional development assistance • Referral program • Vision insurance Experience: • Customer service: 2 years (Required) Language: • Spanish (Required) Work Location: In person