Customer Service Representative

Location:Houston, TX |Department:Customer Service |Reports To:CSR ManagerEmployment Type:Full-time Company Overview At Allia Health, the umbrella organization for Southend Pharmacy, Brello Health, and Woven, we don’t just follow industry trends—we redefine them. Our mission is to commoditize anti-aging solutions, making them affordable and accessible to the average consumer—not just the wealthy. By offering customized and cost-effective wellness products that follow cost-containment models, we aim to improve people’s quality of life and meet them wherever they are on their health journey. Job Summary The Customer Service Representative will be responsible but not limited to being the primary point of contact for our customers, proactively ensuring they receive exceptional service and support. This role is also key in gathering valuable feedback to enhance our pharmacy offerings and overall customer experience. You'll play a vital role in providing friendly, efficient, and accurate assistance to all who interact with Southend Pharmacy. Key Responsibilities • Serve as the primary point of contactfor customers, building strong relationships and proactively understanding their needs to offer tailored solutions. • Respond promptly and professionallyto all customer inquiries,medication orders, and requests via phone, email, and digital channels. • Accurately processcustomer information,prescriptions, and insurance details to ensure efficient and timely order fulfillment. • Collaborate closelywith the pharmacy team to coordinate medication orders, shipments, and other essential customer services. • Maintain meticulous records and documentationto support robust customer relationships and ensure fullregulatory compliance. • Identify and suggest opportunitiesto enhance the customer experience and improve operational processes to the management team. • Uphold the highest standardsof customer service,patient privacy, and confidentiality at all times. • Performother duties as assigned and required to support departmental and organizational goals. Required Qualifications • High school diploma or GED. • 2 years of relevant professional experience in customer service, ideally within the pharmacy or healthcare sectors. • Proficiency in using computer systems, electronic health records, pharmacy management systems and other relevant software. • Excellent communication and interpersonal skills, with the ability to interact effectively with diverse customer groups. • Strong problem-solving and critical thinking abilities to adeptly handle a variety of situations. • A commitment to continuous learning and a passion for delivering exceptional service to our customers. Preferred Qualifications • Active Pharmacy Technician License or Certification (e.g., State Certified or Nationally Certified - CPhT). • Bilingual language skills (e.g., English and Spanish) are a significant plus. What We Offer • Comprehensive benefits package including medical, dental, paid time off. • Quarterly bonuses based on performance. • Professional development and career advancement opportunities. • Collaborative and supportive work environment. Allia Health Group is unable to offer visa sponsorship at this time. Candidates must be legally authorized to work in the United States without current or future sponsorship. Equal Opportunity Employer Statement Allia Health Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you have any questions or require accommodations during the application process, please contact us. Job Type: Full-time Pay: From $16.50 per hour Expected hours: 40 per week Benefits: • Dental insurance • Health insurance • Paid time off • Referral program • Vision insurance Education: • High school or equivalent (Required) Experience: • pharmacy/healthcare customer service: 2 years (Required) License/Certification: • Pharmacy Technician License (Preferred) Ability to Commute: • Houston, TX 77006 (Required) Work Location: In person