Customer Service Representative - CI

Join Our Team at NC Custom! Customer Service Specialist Hicksville, NY | On-site Who We Are NC Custom — the promotional products arm ofNassau Candy— is aTop 40 ASI Supplierand the industry’s leading diversified manufacturer, offering over3,000 productsacross: Confectionery | Mints | Chocolate | Hard Goods | Health & Beauty | Wellness | Premium Apparel | Soft Goods With50+ years of award-winning experience, we proudly service distributors nationwide. At NC Custom,We Make Cool Stuff! The Opportunity We’re looking for aCustomer Service Specialistto support our distributor network with product info, order management, and resolutions that keep our customers happy. What You’ll Do: Manage calls & emails: order status, tracking, production questions Provide quotes: product, freight, and program pricing Follow up on large repeat orders, samples, and sales initiatives Support Outside Sales with administrative tasks • ️ Work with production teams on order updates & custom projects ✅What You Bring ✔️ Customer support, client services, or inside sales experience (manufacturing/distribution a plus) ✔️ Strong computer skills: updating accounts, tracking calls, accurate record-keeping ✔️ Detail-oriented with excellent follow-up and communication skills (phone/email) ✔️ Time management and prioritization in a fast-paced environment ✔️ Customer-first approach with problem-solving and listening skills ✔️ Comfortable working cross-functionally under deadlines Perks & Benefits Competitive Pay + Annual Reviews Medical, Dental, Vision, AFLAC & Pet Insurance ️ Paid Vacation, PTO & Holidays ️ Employee Discounts ‍‍ Business casual dress ✨ And more… Why Join NC Custom? This is your chance to grow your career with athriving, well-established Long Island company. This is an in-person position located in Hicksville, NY. We are an Equal Opportunity Employer.