Customer Service Representative - CSR/ESO

Job description Electronic Service Officer –The right candidate will be able to work within a customer-focused/deadline-driven/high-energy environment who can provide courteous, friendly and professional assistance to their team and our membership. Responsibilities include: (1) Taking live calls/chats to respond to member’s needs and concerns; (2) Process transactions on debit/credit, withdrawals, purchases and payments; (3) Cross-sell products and services to meet member needs. Why City Credit Union • Full Benefit Package • Competitive Medical plans • Basic Life & AD&D Insurance: company paid • Short and Long-Term disability: company paid • Flexible Spending Accounts • 401(k) with immediate vesting • Pension plan • Monthly incentives: based on the position • Annual Bonus eligibility • Access to free financial advisory services • 12 Paid holidays including Christmas Eve and Juneteenth • PTO accrual every pay period: starting your first day of employment • Casual dress code: jeans days throughout the year • Major sporting events and concert tickets: COVID-19 depending Make the Difference at City CU City CU earned another Great Place to Work certification in 2024. Check out what our employees say about us, the long list of employee awards and our great benefits here: www.greatplacetowork.com. You can also view our website at www.citycu.org and check us out on Facebook to see how we strive to bring awareness to topics that matter! Apply today to find out how we're making the difference, one Member (and employee) at a time. We offer low-rate loans, competitive deposit rates, insurance, and free financial education to anyone who lives, works, worships or attends school in Dallas, Collin, Denton, Rockwall, Kaufman, Ellis, Grayson, Cooke, Hunt, Wise, Parker, Tarrant, and Johnson counties in Texas. Benefit Conditions: • Waiting period may apply COVID-19 Precaution(s): • Personal protective equipment provided or required • Plastic shield at work stations • Temperature screenings • Social distancing guidelines in place • Virtual meetings • Sanitizing, disinfecting, or cleaning procedures in place Work Remotely • No Job Type: Full-time Pay: $18.73 per hour Job Type: Full-time Pay: $18.73 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Vision insurance Work Location: In person