Customer Service Representative

Schneider Electric is looking for a Customer Service Representative in our Apodaca location.

Mission:

Organize and manage processing operations of all incoming orders from customers, including international orders, catalog number verification, pricing, large order requirements, change orders, expediting, credit limit and promise dates.

Main Activities

• Follow up Order Execution (EDI, delivery creation, shipment...) : complete process since Order entering till order shipped .

• Follow up portfolio & KPI's of service & Root Cause analysis • Reporting main KPIs (OTDS/C, CCL, BOL, NOR, LOQ...) to customers & Participation in SIM

• Ensure respect of SLA and customize as needed

• Be the SPOC of the customer to forward VOC to internal team

• Prepare set of documents requested by customer (Co's, Insurance Certificate , Proformas , export documents, etc ) • Ensure information flow : Lead times , delays , availability stock, blockage at SO / Material level , any other request in logistics .

• Validate of the technical / sales orders

• Urgencies / critical request and returns / Quality request follow up

• Support to the CCC / BU

• Propose and participate on new improvements

• Participate in visit and/or consultation of customers and front offices to understand the different logistics solution needs, priorities and expectations per customer segment

Schedule: Full-time
Req: 0097X6