Customer Service Representative

PLEASE NOTE: This is an on-site position. It isnotremote or hybrid. Any resumes from outside of San Diego will get rejected. Are you the kind of person who solves problemsbeforethey become problems? Do you care deeply about the client experience, take pride in accuracy, and want to build a long-term career—not just punch a clock? Servicing Prosis hiring aCustomer Service Specialistto join our growing team. We're looking for someone detail-driven, proactive, and ready to grow in a fast-paced and highly specialized industry. About Us We serve private lenders and real estate investment funds across the U.S., and we’re known for ouraccuracy, responsiveness, and client-first approach. Our small, committed team doesn’t just do tasks—we think, solve, and take ownership. What You’ll Do • Assist with loan servicing: payment posting, investor reporting, escrow tracking, insurance follow-up • Communicate directly with clients to resolve questions and build trust • Prepare fund and investor reports with accuracy and consistency • Identify process improvements and take initiative to implement them • Stay organized while juggling priorities and managing details in a deadline-driven environment Who You Are • Aself-starterwho follows through and takes pride in doing things right • Naturallysolution-oriented—you ask why, not just how • Professional communicator who thrives in a team-focused environment • Comfortable with Excel and adaptable to systems (QuickBooks or loan servicing software is a plus) • Bonus: Experience in real estate, private lending, or fund accounting We’re a small team, and we need someone ready to learnthe full private lending lifecycle—from loan origination to servicing to payoff. That includesclient communications, system updates, investor logic, and even taking out the trash(yes, even our founder does that). We don’t want data entry clerks—we want smart, logical, curious people who treat the business like it’s their own. Why Join Servicing Pros? • We’re more than just a back office—we’re a strategic partner to our clients • You'll get mentorship and visibility, not red tape • You’ll work directly with decision-makers, grow quickly, and have a direct impact • Our culture is professional, supportive, and focused on results—not micromanagement Ready to Apply? If this sounds like a fit, we want to hear from you. Apply now or send us a message to start the conversation. READ and STUDY the FAQ's at our website - ServicingPros.com. Stay Connected Follow us on LinkedIn to learn more about our team, our culture, and future opportunities: Servicing Pros LinkedIn - We do check to see who follows us! #AccountingJobs #LoanServicing #ClientService #PrivateLending #Escrow #InsuranceTracking #AccountingAssistant #TeamPlayer #GrowthOpportunity #JoinOurTeam #ServicingPros Job Type: Full-time Pay: $20.00 - $25.00 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Life insurance • Paid time off • Retirement plan • Vision insurance Schedule: • 8 hour shift • Monday to Friday Work Location: In person