Customer Service Representative - Export Documentation

Customer Service Representative - Export Documentation MSC USA - Houston Looking for a career opportunity but have no experience? At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us! Job Summary Provides general follow up and dedicated customer service on the export documentation belonging to the assigned accounts according to customer’s requirements and MSC’s policies. Facilitates the approach between clients and MSC USA, acting as a first point of contact for any inquiry related to Export Documentation. Key Responsibilities • Communicates clearly with team members regarding workload, customer particulars, and problems. • Liaises between data entry teams and customers to ensure missing information is received and customer’s requirements are understood via Standard Operating Procedures. • Provides shipment details and bills of lading to customers when requested. • Communicates with overseas agencies to ensure corrections can be applied and cargo is available for release. • Updates bills of lading according to customer’s requests with little to no errors generated. • Performs other duties as required. Qualifications & Key Competencies: • Bachelor’s degree preferred or prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, or equivalent experience • English: advanced • Strong attention to details • Organized, efficient, and able to manage time effectively • Strong customer service mindset, focused, and responsive • Ability to work under tight deadlines • Great team player • Knowledge of MS Excel with the ability to learn new software What We Offer • Health Insurance • Dental & Vision Insurance • Life Insurance: one-time annual salary up to $50,000 • Long Term Disability Insurance • Paid Parental Leave • Business Travel Insurance • Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking) • Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans You will also have access to additional benefits,effective day one: • Short Term Disability Insurance • 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match. • Wellness Program initiatives / Free MSC Partner Subscriptions with Calm • Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others. About Mediterranean Shipping Company (MSC) Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC’s shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty-foot equivalent units) annually. Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment andprohibits discrimination and harassment of any typeincluding but not limited to characteristics protected by federal, state or local laws. If you need a reasonable accommodation for any part of the employment process, please contact us by [email protected] let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.