Customer Service Representative

LET’S CONNECT! Amphenol Canada Corp. Amphenol (www.amphenol.com) is a Fortune 500 Company and one of the world's largest manufacturers of interconnect products. We design, manufacture and market electrical, electronic and fibre optic connectors, coaxial and flat-ribbon cable, and interconnect systems. Customer Service Representative The primary responsibilities of this position include answering phone calls and emails, entering orders and quotes into the ERP system, collaborating with engineers and product specialists, providing information to customers (which will generate additional work), and offering technical support. The ideal candidate should have excellent verbal and written English skills, demonstrate a team-oriented attitude, and show a strong capacity for learning. This role is best suited for an independent, outgoing, and people-oriented individual who can work well under pressure. Performance will be evaluated based on established annual objectives as well as feedback from territory managers (sales representatives) and customers. There may be occasional requirements to work from home after hours using a provided laptop for order entry during peak periods. Additionally, there are opportunities for advancement into roles such as product specialist, product manager, or marketing manager. What does a Customer Service Representative do? Key Responsibilities: 1. Customer Communication • Respond to emails and inquiries from customers. 2. Order Processing & Management • Accurately process and expedite sales orders within an assigned territory. • Ensure delivery commitments are met by liaising with production planners and internal teams. 3. Customer Updates & Shipment Tracking • Provide timely updates to customers, including emailing tracking information and proactively communicating order status. 4. Quoting & Pricing • Supply accurate and timely quotes to customers. 5. Issue Resolution & Returns • Create return requests and ensure appropriate follow-up and documentation. 6. Territory Management • Act as the main point of contact for customers within an assigned region. • Receive and respond to customer calls, emails, and orders. 7. Additional Responsibilities • Undertake other tasks as assigned by the Customer Service Manager or other members of management. What are you bringing to the table? • High proficiency with desktop operating systems • Microsoft Office computer experience • Organizational skills • Communication skills • Excellent command of the English language • Post-secondary education (diploma/degree) • Ability to work remotely from the team in Canada & travel there occasionally • 1 – 5 years of customer service experience • Knowledge of connector products or experience in electrical component industries – preferred • Solid Microsoft Excel skills – preferred • Experience with MRP systems – preferred Aspects of position • The challenge of making the order budget each month • Satisfaction gained from meeting customer needs • Challenge keeping up with telephone calls, emails and paperwork Must provide legal eligibility to accept employment in the United States as required by the Immigration Reform and Control Act, providing documentation that you are a U.S. person as defined in ITAR, 22 CFR 120.15 (U.S. Citizenship or Resident Alien Status) and defined by 8 U.S.C 1101(a)(20) and your satisfactorily completion of a drug test and background check prior to your start date. Job Type: Full-time Pay: From $40,000.00 per year Benefits: • 401(k) • Health insurance • Paid time off Application Question(s): • How many years of experience do you have with MRP systems? • Do you have knowledge of connector products or experience in the electrical component industries? • How many years of experience do you have in Quotation and Pricing? • How many years of experience do you have in Order Processing & Management? Experience: • Manufacturing: 1 year (Required) Ability to Commute: • Mesa, AZ 85204 (Required) Willingness to travel: • 25% (Required) Work Location: In person