Customer Service Representative

LHH Recruitment Solutions is partnering with a corporate office in Tempe, AZ that is looking for a full-time Customer Service Representative to join the team. This is an onsite position Monday through Friday. Pay range is $23.00-$25.00 per hour depending on experience. As a Customer Service Representative, you will be the first point of contact for policyholders, claimants, and partners. You’ll provide timely, accurate, and empathetic support across a range of insurance-related inquiries, including claims intake, policy updates, and billing questions. This role is essential to maintaining client satisfaction and upholding the company’s reputation for service excellence. Key Responsibilities • Answer inbound calls and emails from policyholders regarding claims, coverage, and billing. • Guide customers through the claims process, including intake, documentation, and status updates. • Use scripts and knowledge bases to ensure compliance with regulatory and company standards. • Document all interactions in the CRM system with accuracy and attention to detail. • Escalate complex issues to appropriate departments while maintaining ownership of the customer experience. • Assist with outbound calls for follow-ups, satisfaction surveys, or claim verifications. • Maintain confidentiality of sensitive information in accordance with HIPAA and company policy. • Support special projects and seasonal call volume surges as needed. Required Qualifications • High school diploma or equivalent; associate’s degree preferred. • 2 years of customer service experience or administrative experience, preferably in insurance or healthcare industries. • Strong communication and problem-solving skills. • Proficiency in Microsoft Office and CRM systems.If you meet the minimum requirements apply now! Pay Details:$23.00 to $25.00 per hour Search managed by:Morgan Ross Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance Massachusetts Candidates Only:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.