Customer Service Representative - Hybrid

ACCENTURE's Flexible Workforcesolves clients’ toughest challenges by providing cross-industry expertise, unmatched innovation, World-class tech and talent. We help bring it all together to deliver tangible business outcomes for our clients with contractors and our extended workforce opportunities. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work for and Diversity Inc’s Top 50 Companies for Diversity lists. And that's just the beginning. Now is the perfect time for you to consider opportunities through our Flexible Workforce. What's In It For You: • Collaborate with a diverse network of people • Actively deliver innovative solutions for Accenture's clients • Apply your skills and experience to help drive business transformationProject Description:The Premium Assistance Customer Service Representative communicates with clients and assists with general program questions. • Must reside in San Antonio, Texas. Hybrid role. 1 week in office and 2 weeks remote. (Northwest part of San Antonio) • Schedule consist of five days per week, eight hours per day, Mondays through Fridays between the hours of 7:00 a.m. to 4:00 p.m. CST. Responsibilities: • Conducts research and performs investigations to obtain all pertinent information for case evaluation. • Analyze case documentation to ensure members qualify for Premium Assistance • Reviews and evaluates client information such as paystubs and or other documentation to determine eligibility for monthly reimbursement. • Contacts Premium Assistance members to request necessary information when a change was identified. • Develop and maintain professional business relationships through verbal and written communication with team members, employers, and Premium Assistance members • Completes or exceeds daily goals • Assist management with escalations • Assist with training new agents • Performs other duties as assigned Basic Qualifications: • Minimum 2 years of experience customer service and contact center • Minimum 2 years of experience with Microsoft Office • Experience working Third Party Liability Customer Service • High School Diploma GED Bonus Points If You Have: • Excellent problem-solving skills • Ability to manage workflows • Strong interpersonal skills Keywords:Third party liability, Customer Service, Contact Center What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.Read more here Equal Employment Opportunity Statement Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Accenture is committed to providing veteran employment opportunities to our service men and women. For details, view a copy of theAccenture Equal Opportunity and Affirmative Action Policy Statement Requesting An Accommodation for this specific opportunity Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are going to be placed on an Accenture project and require accommodation to perform the essential functions of the opportunity, you will be asked to participate in our reasonable accommodation process as it relates to the initial interview process and for ongoing support, you will need to consult your supplier as their reasonable accommodation process if an offer is extended. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us anemailor speak with your recruiter. Other Employment Statements Applicants for placement consideration in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.