Customer Service Representative I

About the Role: Are you passionate about delivering exceptional customer service in a fast-paced, team-oriented environment? As a Customer Service Representative I, you'll be the first point of contact for clients, website users, prospective residents, and current residents of apartment communities utilizing Yardi's products and services. You'll handle inbound calls, emails, and chats, providing information and support tailored to an assigned client group. Responsibilities include answering leasing inquiries, assisting with resident service requests, and offering web application guidance. This role is ideal for detail-oriented individuals eager to develop their skills while delivering outstanding support. What You’ll Do: • Respond to inbound calls, emails, and chats from prospective and current residents, clients, and website users regarding apartment communities. • Provide detailed information on available apartments, assist with leasing inquiries, and support residents with facility service requests. • Deliver technical and navigational assistance for web applications related to Yardi’s products and services. • Develop expertise in supporting an assigned client group by continuously building product knowledge and customer service skills. Who You Are: • High School Diploma or GED • Two (2) years of customer service experience • Proficiency in MS Office and Internet Explorer • Ability to communicate effectively, cooperatively, and persuasively • Ability to nurture a cooperative, team-oriented environment • Ability to treat all employees and clients with respect and dignity • Ability to prioritize and execute tasks within a fast-paced environment • Determination and self-motivation • Strong problem-solving skills • Good organizational skills • Ability to prioritize in a fast-paced environment with multiple tasks • Excellent written and verbal communication skills, including appropriate grammar and punctuation • Attention to detail Ideal to have: • Two (2) years of experience in real estate or leasing industry • One (1) year of experience in a high-volume call center environment • Experience with Real Estate software applications, especially the following: Yardi, CTI, MRI, JD Edwards, Skyline, Timberline, Rent Roll, OneSite, AMSI, or Great Plains • Knowledge of Federal Fair Housing Laws Real Estate run on Yardi.About Us: Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth. Discover the Yardi Difference: Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities. Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements. If you are looking for a rewarding career that combines technical prowess and outstanding customer service, this is the opportunity you've been waiting for. Join us and be part of a team that empowers clients worldwide with innovative solutions and exceptional service! #TeamYardi. #YardiCareers #hiring $20/hr All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website. EOE/Race/Gender/Disability/Vets #LI-Hybrid LOCATION Irving, TX BUSINESS UNIT Call Center DEPARTMENT Operations EMPLOYMENT TYPE Employee- Full Time