Customer Service Representative II

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

How will you make an impact?

The Customer Service Representative will provide high level customer service to internal and external customers with the goal of maintaining meaningful business relationships. Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific, and be eager to drive growth.

A Day in the Life:

• Provide professional communication via phone and email to our customers and internal support teams.
• Use a sales order entry system, website, and knowledge base resources to provide accurate and timely assistance with order placements and status inquiries (pricing, availability, order status, shipping details, etc.).
• Follow established service quality standards and meet order and inquiry processing time standards (talk time, after call work, order accuracy etc.).

Keys to Success:

• High school diploma or equivalent required. Bachelor's degree preferred.
• Must have previous customer service experience in an office environment.
• Experience with personal computer applications such as Microsoft Outlook, Word, Excel and PowerPoint.

Knowledge, Skills, Abilities

• Solid understanding of Oracle JD Edwards Enterprise One Software and SAP Software preferred.
• Ability to repetitively type, have considerable interaction on the telephone, and regular view a computer monitor.
• Ability to demonstrate judgment, tact and diplomacy in dealing with customers, as well the ability to handle confidential and/or proprietary information.
• Initiative and organization skills are extremely valuable to ensure good customer service.

We offer competitive salary, an annual incentive bonus plan, and a range of other employee benefits!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.