CUSTOMER SERVICE REPRESENTATIVE III

POSITION OVERVIEW Applications accepted from:ALL PERSONS INTERESTED Job Classification: CUSTOMER SERVICE REPRESENTATIVE III Posting Number: 37001 Department: Administration & Regulatory Affairs Division: Park Houston Reporting Location: 2500 Fannin St, Houston, TX 77002, USA Workdays & Hours: Monday-Friday, 8 AM to 5 PM*Subject to change DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONSPerforms routine functions within the customer service section of Park Houston. Duties include dispatching for boots and tows, responding to customers concerns received via phone, mail, email, and face-to-face walk-ins. Assisting with the processing of various permits, citation entry, and payment processing. Processes and updates parking data in database. Interprets and explains rules, procedures, and ordinances to the public. Research information to solve customer inquiries. Processes mail. Performs other duties as requested. WORKING CONDITIONSThe position is physically comfortable; the individual has discretion about walking, standing, etc. Normal office environment with acceptable lighting, temperature, etc. MINIMUM REQUIREMENTS EDUCATION Requires a high school diploma or a GED. EXPERIENCE: Three years of administrative or customer service-related experience are required. Substitutions:Associate’s degree may be substituted for up to two years of experience. Bachelor’s degree may be substituted for the years of experience. LICENSENone PREFERENCES **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. ** Preference will be given to applicants who have documented experience performing the essential duties described above. Exhibits attention to details, ability to multi-task, positive attitude, and ability to quickly adapt to change. Intermediate or higher knowledge of Microsoft Excel, Word and Outlook is essential. Prior experience in a fast-paced workplace is preferable. GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRED Departmentmayadminister a skills assessment test. SAFETY IMPACT POSITION NO This position is subject to random drug testing if a promotional position; candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. Pay Grade: 16 APPLICATION PROCEDURES Only online applicationswill be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832/393-0450). If you need special services or accommodation, call. (832/393-0450) (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EEO Equal Employment Opportunity The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. Employer City of Houston Address 901 Bagby St Houston, Texas, 77002 Website https://www.houstontx.gov/