Customer Service Representative

McKillican is one of North America's leading distributors of specialty building materials. We are looking for a quality individual to add to our Houston Inside sales and customer service team. The ideal candidate will have a proven ability to provide excellent customer service, develop relationships with customers on the phone, and multitask in a fast-paced environment. Prior experience in the building materials industry is strongly preferred. Visit our website at www.mckillican.com. POSITION RESPONSIBILITIES & ACCOUNTABILITIES: • Provide strong technical knowledge of all products to customers. • Offer product alternatives, suggestions, and problem-solving ideas to customers. • Maintain strong computer and communication skills. • Provide consistent feedback on competitive market sell pricing, and asset management (inventory and receivables) to branch leaders and/or corporate management. • Improve individual skills by actively and continuously learning new products, new processes, new methods, and new procedures. • Develop solid relationships with customers, vendors, and associates, and use those relationships to achieve goals and targets, and enhance the working environment. • Actively sell and promote inactive inventory closeout items, and maximize sales volumes. • Actively support and promote all company/branch marketing initiatives. BEHAVIORAL ACCOUNTABILITIES: ATTITUDE: The McKillican Sales/CS Representative maintains a positive outlook; communicate in positive manner at all times. Maintain the highest standards of ethics. Work to enhance relationships at all levels of contacts. The McKillican employee puts the company's objectives and goals ahead of their own and knows that attitude reflects leadership. PASSION: The McKillican Sales/CS Representative exhibits high levels of energy and enthusiasm. They are very proactive, and extremely action oriented. COMMITMENT & DISCIPLINE: The McKillican Sales/CS Representative is committed to outcome. The Sales/CS representative exhibit high levels of discipline in daily activities and hold themselves accountable for meeting targets and objectives. HONESTY: The McKillican Sales/CS Representative is honest and forthright in all dealings with company personnel, vendors, and customers. WORK ETHIC: The McKillican Sales/CS Representative exhibits an upper quartile level of work ethic. The Sales/CS Representative is not clock driven but results driven and puts forth a consistent effort each and everyday. DETERMINATION: The McKillican Sales/CS Representative is determined to challenge themselves and rise to the challenge. CANDIDATE PROFILE: • Full Time position requiring a minimum of 2-year of customer service and/or sales experience. Job Type: Full-time COVID-19 considerations: Personal protective equipment provided or required Social distancing guidelines in place Sanitizing, disinfecting, or cleaning procedures in place Job Type: Full-time Education: • High school or equivalent (Preferred) Language: • Spanish (Preferred) Work Location: In person