Customer Service Representative

Job description Do you enjoy a fast paced day without compromising Patient care? Then come join the team at East Maryland Animal Hospital, our team works hard to create an environment to foster growth, development, and leadership. We have a diverse team with a variety of experiences and skill sets. It is vital we work together and take initiative to help each other where needed for the best of our patients. Our team promotes a safe environment to not only ask questions but voice your opinion. We want to know your thoughts, ideas, questions, and suggestions! Why chose East Maryland Animal Hospital? • Our team of doctors and technicians utilize state of the art equipment to perform advanced techniques providing excellent care and treatment services. • Our hospital is open for regular appointments as well as offering urgent care services, there is never a dull moment and always much to learn! • We work hard and have difficult days, but we get through them as a TEAM. We like to laugh and have a good time while we do it! • Schedule - Full Time Rotating Shift with weekends • Clinic is open 6 days per week: Mon-Fri 7am-6pm, Sat 8am-2pm • At East Maryland Animal Hospital, we believe that each team member should be compensated considering their knowledge, skills, and experiences.About You: • Greeting clients and answering phones with a positive attitude at all times • Scheduling appointments • Helping check in and check out clients • Triaging well and sick animals • Helping take care of customer's needs with medications and diets • Processing paperwork • Handling financial transactions • Discussing billing, appointment reminders and other notifications to patients • Communication in timely and effective methods with veterinarians and other team members • Positive attitude and TEAM Player personality • Excellent communication skills • Adaptable to the demands of the day • Ability to work efficiently, and remain calm during stressful situationsBenefits: • 401k • Medical/Dental/Vision • Short/Long term disability • Life insurance • CE allowance for credentialed technicians • Quarterly bonus opportunities • Paid time off • Employee pet discount