Customer Service Representative

Title: Customer Service Representative Location: Phoenix, AZ Pay Range: $18 - $19/hr. Duration: 6 Months Job Description • Data Entry • Need customer service for overflow help with other teams. • Prior authorization experience (required) • Accuracy – creating accounts and cases. • Updating information in accounts from Med Billers and Requirements • Strong accurate data entry skills. • Previous work experience in Specialty Pharmacy or Customer Service preferable. • Professional level skills in computer use, including but not limited to MS Office, email, web-based applications, and keyboarding skills. • Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and “customer service” skills. • This can be obtained through a combination of work experience and post high school education and need not be obtained in a traditional “customer service” setting. • Strong ability to multi-task and strong time management skills. • Ability to function in a high-volume, fast-paced environment. • Dependable and strong work ethic. • Ability to accept and implement feedback and coaching Specific type of experience preferred. • Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience. • Experience working in a health care/pharmaceutical industry environment. • Understanding of challenges associated with patients’ medical condition. • Preferred experience: Healthcare & insurance experience Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Job Type: Contract Pay: $18.00 - $19.00 per hour Experience: • Customer service: 2 years (Required) Ability to Commute: • Phoenix, AZ 85004 (Required) Work Location: In person