Customer Service Representative

Open and maintain customer accounts by recording account information Prepare product or service reports by collecting and analyzing customer information Manage large amounts of incoming calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Resolve customer complaints via phone, email, mail or social media Use telephones to reach out to customers and verify account information Attention to detail on orders and processing Place or cancel orders Microsoft Office Pay depending on experience Job Type: Full-time Pay: $17.50 - $20.00 per hour Benefits: • 401(k) • Dental insurance • Flexible schedule • Health insurance • Paid time off • Vision insurance Schedule: • 8 hour shift People with a criminal record are encouraged to apply Work Location: In person