Customer Service Representative - National Sales (Hybrid: Onsite & Remote) (West Region)

BECOME A US FOODS® ASSOCIATE! Ready to build a career with a company that’s leading the foodservice industry? We help YOU make it! Schedule Sunday - Thursday 8 am - 4:30 pm Central Time Benefits: Full US Foods Benefits - DAY 1! medical, dental, vision, 401K, life insurance, and much more! US Foods is one of the largest food distributors with a culture and history of promoting from within, excellent training programs and a continuous improvement focus. Main Ingredients of the Job • Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. • Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems. • Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action. • Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes. • Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and National Sales team. Respond to delivery/routing questions and issues from customers. • Respond to product inquiries from customers. Share new or additional services or products with customers. • Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods. • Contact all customers affected by product recalls and withdrawals. • Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems. Relationships Internal: Sales, Operations / Distribution / Support External: Customers What You Bring to the Table • Education/Training: High School diploma or equivalent required; Bachelor’s degree preferred. • Related Experience: Minimum of three years experience in customer service call center environment required. Experience in food service distribution a plus. • Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM / Phone Technology experience preferred. This role will also receive overtime compensation. Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.