Customer Service Representative Order Fulfillment

DESCRIPTION

We are looking for a talented Customer Service Representative Order Fulfilment to join our team specializing in Supply Chain Planning for Cummins in Redditch, Worcestershire, United Kingdom.

This is a 12-month fixed term opportunity for maternity cover.

In this role, you will make an impact in the following ways:

• Manage the end-to-end order life cycle for assigned customer accounts, ensuring timely and accurate order fulfilment while addressing customer inquiries and escalations.
• Act as the single point of contact for customers, handling order processing, scheduling, and shipping queries with a focus on prompt resolution.
• Perform order management tasks , including order entry, modifications, invoicing, and managing logistics documentation to support seamless order throughput.
• Provide consultative support to customers, offering guidance on lead times, availability, minor technical issues, and organizational policies.
• Collaborate with internal teams (production, planning, materials, sales, warehouse, and logistics) to ensure efficient order processing and alignment with financial targets.
• Support the development and enhancement of customer-centric practices , including documenting best practices and proactive communication strategies.
• Participate in continuous improvement initiatives to optimize departmental processes and enhance the overall customer experience.
• Occasionally represent the company during customer visits , fostering strong relationships and providing in-depth support for their order lifecycle needs.

Want more jobs like this?

Get jobs in Redditch, United Kingdom delivered to your inbox every week.

Get Jobs

Send me The Muse newsletters for the best in career advice and job search tips.

By signing up, you agree to our Terms of Service & Privacy Policy.

• Native fluency in Russian and English; additional European languages are an asset.
• Prior experience in customer service with demonstrated ability to handle customer interactions effectively and take accountability for assigned accounts.
• Exceptional verbal and written communication skills to effectively liaise with customers and internal teams.
• Ability to multitask, prioritize tasks, and independently manage complex situations with a solution-oriented approach.
• Knowledge and experience with MS Office products and ERP systems, ensuring efficient administrative and order management processes.
• Approachable, open-minded, and empathetic, with a proactive attitude toward problem-solving and supporting customers.

• College, university, or equivalent degree required.
• Customer order management experience; customer-facing; supply chain/logistics; international trade experience preferred