Customer Service Representative- Order Scheduler

Eaton Corporation's Commercial Distribution Products and Assemblies Division has an opening for a Customer Service Representative - Order Scheduler located in Fayetteville, NC. This role will be onsite 5 days a week.

The expected annual salary range for this role is $67500.0 - $99000.0 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

The primary purpose of this position is to recommend, plan, implement, coordinate, and control a wide variety of order management activities while specializing in one or more of the following: customer relations, production loading and scheduling, order quotation, order entry, and order flow, while meeting plant's customer service and sales objectives.

In this function you will:

• Plan, develop, and schedule the department workload by coordinating with customer service manager, engineering and manufacturing team, utilizing the plant backlog, material engineering requirements, and manufacturing capabilities.
• Control scheduling and dollars for incoming customer orders.
• Monitor, control, and communicate the status of customer orders and shipping projections to promote plant credibility and maintain on-time performance.
• Establish and maintain communications with customers and keep abreast of customer needs and procedures. Communicate customer needs to other departments.
• Conduct and participate in meetings with others, as required, to coordinate efforts, resolve difficulties, and gather data in order to assure a high level of performance.
• Coordinates internal activities of all departments involved to achieve customer commitments. Represents Eaton in delivering plant recovery plans.
• Provides continuous and proactive communication to our Eaton order and/or project representatives on order status throughout the manufacturing cycle, in anticipation of customers' needs.
• Ensure issues are escalated to managers for prompt investigation and action as required.
• Represent the company and/or customer service manager at customer meetings.
• Participate in customer and plant meetings as needed
• Service as backup to MCC Customer Service Representative

Qualifications:

Required Qualifications:

• Bachelor's degree from an accredited university required
• Minimum 4 years experience interfacing with customers in a manufacturing environment
• Sponsorship is not available. Candidates must be legally authorized to work in the U.S. on an ongoing basis without requiring company sponsorship.

Preferred Qualifications:

• Proficient in Microsoft Office applications (particularly Outlook, Word & Excel)
• Knowledge of SAP/Vista/AS400 desirable

Skills:

Position Criteria:

• Ability to manage multiple projects/activities; results driven.
• Excellent communication and interpersonal skills.
• Process oriented and ability contribute to continuous improvement
• Ability to deal with ambiguity and make effective decisions
• Customer oriented.
• Detail oriented.
• Occasional overtime and/or Saturday hours may be required.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.