Customer Service Representative

Customer Service Specialist (Temp-to-Hire) Location:Jacksonville, FL 32226 Shift:8am-5pm M-F Pay:$20-$22/ hour Job Summary: The Customer Service Specialist I role maintains ownership and accountability of all Order Management process steps of a sales order for distributed products. This role also performs administrative functions pertaining to the operation of the company and the safety of company personnel. Primary Duties & Responsibilities: • Effectively review customer purchase order details and order hand-off information to input sales orders for distributed products for all product verticals into systems of record with attention to detail and timely execution. • Prepare and distribute paperwork for shipment to ensure accurate execution of sales orders. • Input purchase orders and material transfers for components required to complete orders and issue orders to external suppliers. • Routinely communicate with external suppliers to monitor delivery dates • Send Sales Order Acknowledgement to the customer and communicate order updates • Complete forms to request new customers, bill to/ship to addresses and/or vendors • Assist with changes/updates to sales orders and purchase orders • Responsive to customers through prompt follow-up to order need, inquiries and non-technical problem resolution. • Engage necessary resources to resolve order fulfillment issues when they arise • Follow order fulfillment process for product availability and production determination Positional Requirements & Qualifications: • Education & Experience • Oracle experience preferred, but not required • High School diploma • College degree (preferred) • Experience in a customer-service or administrative role addressing business process and customer needs within order execution process. (preferred) Skills & Abilities: • Customer-focused attitude (internal/external) • Highly organized • Self-directed learner • Effective time-management • Detail-oriented • Clear background check and drug/alcohol screening Essential Physical Functions: • Travel: less than 5% • Lifting up to 20 pounds • Bending, stooping, walking Job Type: Full-time Pay: $20.00 - $22.00 per hour Expected hours: 40 per week Shift: • Morning shift Work Location: In person