Customer Service Representative - Publication Support

Customer Service Representative - Publication Support This is a hybrid role requiring employees to work in the office 2–3 days per week. Candidates who are Bilingual in English and Spanish are encouraged to apply! Why Join LPi At LPi, you're not just taking a job, you’re joining a team that celebrates success and embraces change. If you’re passionate about helping customers, solving problems, and working in a fast-paced environment, this is the place for you! How You'll Make An Impact: As a Customer Service Representative, you'll be the go-to contact for publishing customers, assisting with publication creation, deadlines, shipping, and software support. Your role ensures smooth production and delivery while providing top-notch customer service. What You'll Do: • Assist customers via phone and email with publication creation, file transmission, and delivery. • Train customers on publishing software (Canva, InDesign, MS Publisher, or Photoshop). • Troubleshoot file, software, and technical issues to prevent delays. • Provide shipping and delivery updates, including resolving delays and rescheduling when necessary. • Collaborate with printing, shipping, and internal teams to meet deadlines. • Manage customer records, update databases, and track orders accurately. • Conduct welcome calls to new customers, explaining services and verifying details. • Contact customers regarding late or missing publication transmissions. • Generate and interpret reports, such as invoicing and late reports. • Assist with developing training materials and process documentation. What you bring: • Customer-first mindset with strong problem-solving skills. • Excellent verbal and written communication skills to provide clear guidance. • Experience with publishing software (Canva, In-Design, Microsoft Publisher, and/or Photoshop). • Ability to multi-task, troubleshoot, and prioritize in a fast-paced environment. • Comfortable working across multiple databases and systems. • Strong attention to detail and ability to resolve issues proactively. • Ability to adapt quickly to changing priorities and new processes. • Experience with technical troubleshooting (internet issues, file uploads, etc.). • A team-oriented approach, working across departments to ensure customer success. • Bilingual in Spanish/English is a plus! Benefits: • The hourly wage for this position is $20-$24/ hour depending on experience. • LPi is committed to the health and wellness of our employees. Don’t just come to work. Thrive at work! • Benefits package the first of the month following employment, so you are supported beyond the workday • All employee bonus program rewarding up to $2000 • Comprehensive onboarding and continual development • Medical, Dental, and Vision Insurance Package • Dependent Care Flexible Spending Account • Company-paid Short-Term Disability and Life Insurance • Paid Parental Leave • 401k match • Paid Vacation time, Holidays, and even your Birthday off • Paid Community Service Hours & Matching Donation programs Why LPi? We believe that where you work matters and that our employees make a difference. We’re passionate about serving our customers with the resources they need to engage with the next generation. For five decades LPi has been the leader in print and digital communication and has helped thousands of nonprofits, churches, and communities intentionally communicate with their audience and grow their engagement. Our Core Values are pivotal to our employee satisfaction. Visit our website to learn more: www.4lpi.com We are an equal opportunity employer #JT4LPI