Customer Service Representative

Benefits/Perks • Competitive Pay • Professional Development • Job Stability in a growing industryJob Description We are seeking a professional and personableCustomer Service Representativeto join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products. Responsibilities • Answer customer questions via phone, email, and in-person • Assist clients with new quotes, updating policies, payments, and other services • Schedule appointments and maintain calendar • Maintain detailed records of client interactions • Review audits and/or policies • Collaborate with colleagues to provide comprehensive customer serviceQualifications • Knowledge of insurance products • High school diploma/GED required, Bachelor’s degree preferred • Excellent customer service skills • Highly organized with strong time management skills • Familiarity with Microsoft Office and other software applications