Customer Service Representative - Specialty Care Building Perioperative Services

Customer Service Representative - Specialty Care Building Perioperative Services Hiring Department: Specialty Care Building Perioperative Services Location: Chicago, IL USA Requisition ID: 1035536 FTE: 1 Work Schedule: Monday-Friday, 8:00am - 4:00pm Shift: Days # of Positions: 1 Workplace Type: On-Site Posting Close Date: September 6th, 2025 Salary Range (commensurate with experience):$27.46 - 29.72 / Hourly Wage About the University of Illinois Hospital & Health Sciences System (UI Health) The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Learn more: https://hospital.uillinois.edu/about-ui-health Benefits eligible positions include a comprehensive benefits package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance; a defined benefit pension plan; paid leaves such as Vacation, Holiday and Sick; tuition waivers for employees and dependents. Click for a complete list of Employee Benefits. Position Summary This is a very high-profile position in the Perioperative Services Department that requires interfacing with all areas of hospital operations, other institutions, and the general public. An individual must be able to conduct a smooth and efficient operation while managing multiple responsibilities. Individual must exhibit exemplary behavior and performance at all times in order to provide the credibility required for UI Health. Position entails a high degree of visibility and role modeling. This position will help check in patients, assist family members, perform data entry, run basic reports, and perform other duties as needed. Duties & Responsibilities • Patient Experience • Greets patients, staff, and assists as needed. Uses unit communications to foster the work of the unit. • Answers telephone at or before third ring (states: unit title, and name) • Screens and routes incoming calls to appropriate parties (using telephone paging system if necessary); relays general information and information concerning patient, unit or division. • Takes messages for unit personnel and routes to appropriate parties. • Recognizes the needs, behavioral attributes, and physical characteristics of a variety of customer groups served. • Respect the confidentiality of hospital medical records and other patient related information. • Conducts assessment of customer service needs and makes arrangements to ensure needs are met. • Assists with orientation and ongoing training of staff in customer service • Responds to complex complaints received at the departmental level and routes them appropriately. • Conducts primary research of complaints received. • Produces/formats correspondence for follow-through/tracking of complaints received. • Greets, assists and directs patients, visitors, and staff. • Conducts assessment of customer service needs and make arrangements to ensure needs are met. • Collect, process and reconcile patient payment • Information Services • Enters check-ins, discharges, transfers, patient charges and expirations into Epic. • Collects and verifies preliminary customer information in order to expedite delivery of services. • Operates information services as required. • Operates tubing system to retrieve and/or deliver information and or materials from one Unit within the Hospital to another. • Retrieve other information as requested. • Consults with related departments in order to coordinate efficient and expedient access to services. • Verifies, inputs, retrieves and/or reconciles data (e.g. registration, insurance, charges, etc.) using automated systems. • Runs basic reports to verify/reconcile data • Operations • Contacts OR Charge Nurse or Circulating Nurse every two hours to find out the status of patients in surgery and communicate this information to patients, families or visitors in collaboration with Nurse Consultant. • Initiates, assembles, disassembles, and maintains medical records daily ensuring order, completeness, accuracy, and replenishing forms as needed. • Communicates with nurse when checking and compiling patient medical records to ensure order, accuracy and completion. • Assists with unit Quality Assurance and Improvement activities. • Assists with patient admission, transfers, and discharge. Completes and routes required forms and communicates necessary information to the patient and/or family an admission, transfer, and discharge. Assist with assuring bed/room readiness for all admissions or transfers to the unit. • Types letters, memos, and other correspondence as required. • Participates in department patient satisfaction teams. • Inventory and order supplies • Perform other related duties and participate in special projects as assigned. Minimum Qualifications • High school diploma or equivalent. • Any one or combination totaling three (3) years (36 months) from the following categories: • college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent: • 30 semester hours equals one (1) year (12 months) • Associate’s Degree (60 semester hours) equals eighteen months (18 months) • 90 semester hours equals two (2) years (24 months) • Bachelor’s degree (120 semester hours) equals three (3) years (36 months) • responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience Preferred Qualifications • Knowledge of medical terminology preferred • Bilingual (English/Spanish) preferred To Apply:For fullest consideration click on theApply Nowbutton, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application. Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visitRequired Employment Notices and Postersto view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. The university provides accommodations to applicants and employees.Request an Accommodation