Customer Service Representative (Stable experience) - 209175

Experience: • Call center experience preferred. • Sales experience preferred. • Retention experience preferred. Skills/Abilities • Basic knowledge of computer applications. • Excellent problem solving and communication skills. • Ability to persuade customer to agree on recommended path and/or overcome customer objections • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form • Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations. • Strong listening skills used to conduct needs analysis. • Ability to multi-task while speaking to prospects. • Must be able to work with confidential information regarding customer accounts and employee files. All Candidates must have: • Internet Service (cannot connect via WiFi) • Minimum 25mbps upload and 25mbps download Responsibilities: Position Summary: • Agents receive inbound telephone calls (no outbound calling) as a result of various client marketing and partner campaigns. • Engage with interested Security and Smart Home customers to qualify sales opportunities and schedule sales appointments with our client Field employees. • Answer incoming calls from customers and/or client employees. • Identify the reason for the call through discovery. • Determine proper solution for customer, make recommendation, and overcome objections if needed. • Transfer the call to the appropriate group for handling that ensures the optimum customer experience. • Schedule appointments where applicable. • Process cancellation requests where applicable. • Perform other duties and related work as assigned. Job Types: Full-time, Contract Pay: Up to $15.00 per hour Work Location: In person