Customer Service Representative - State Farm Agent Team Member

Benefits: • Hiring bonus • Bonus based on performance • Competitive salary • Health insurance • Opportunity for advancement • Paid time off • Training & development • 401(k) matching Established in 2018 | Led by Second-Generation Agent Tara Casares | Small Team, Big Heart Looking to join a team where your contributions are valued and your work truly matters? Tara Casares State Farm Agency has been proudly serving the Los Angeles community since 2018. As a second-generation State Farm Agent—with both her father and brother also in the business—Tara brings a deep sense of family, legacy, and purpose to everything she does. Tara began her State Farm journey in 2010 and brings years of experience, professionalism, and a warm, supportive leadership style to her agency. A Loyola Marymount University graduate and proud mom to two young boys, she understands the importance of work-life balance, personal growth, and creating a welcoming environment for both clients and team members. We’re a small, tight-knit team that values collaboration, commitment, and community. If you want to work in a place where you’ll be supported, challenged, and recognized—we’d love to meet you. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Tara Casares - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: • Answer customer inquiries and provide policy information. • Assist clients with policy changes and updates. • Process insurance claims and follow up with clients. • Maintain accurate records of customer interactions.QUALIFICATIONS: • Strong communication and interpersonal skills. • Detail-oriented and able to multitask. • Previous customer service experience preferred. • Bilingual Spanish preferred. • Prior State Farm or insurance experience preferred. • Property/Casualty and Life/Health insurance licenses (must be able to obtain, current licensees preferred).