Customer Service Representative (Tax Specialist I)

JOB Want to join a team that does meaningful work serving local communities? Working for the tax office is an opportunity to help provide essential services and resources directly to you and your neighbors here in Travis County. As a tax office employee, you will enjoy competitive pay, a generous retirement plan, and 100% employer-paid medical and life insurance on select plans. We also offer many leave options including 12 paid holidays per year, up to 8 weeks of paid parental leave, paid personal holidays, and bi-monthly accruals of sick/vacation leave.As a Tax Specialist, you will perform tasks of a specialized nature including assisting customers by phone through our contact center, processing property tax payments, court fees, and title transactions. You'll apply your knowledge of tax, court and voter registration policies to customer circumstances and work to resolve their issues. This is an entry-level position with a tall career ladder that is designed with your development in mind. Travis County also offers education related incentives such as tuition reimbursement for courses directly related to the advancement of your tax office career. Please apply today if any of these aspects sound appealing to you! Under close supervision, performs moderately complex clerical support tasks involving independent judgment. Performs a variety of work tasks of a specialized nature, including processing registrations, property tax payments, court fines, fees and simple titles. Applies knowledge of tax, court and voter registration policies to customer circumstances and works to resolve customer issues.DISTINGUISHING CHARACTERISTICS: This is the first in a series of three tax-related job classifications within the Administrative Support job family. This classification is distinguished from the Tax Specialist II in that incumbents typically have limited tasking capabilities, do not process complex titles, and require extensive supervision to meet standards. This is an entry-level job classification with a pronounced emphasis on customer service. EXAMPLE OF DUTIES Applies functional knowledge to analyze and respond to matters requiring basic knowledge of department policies and procedures. Performs and conducts research and interpretation in a variety of substantive areas, including whether registrants are in compliance with Texas Traffic Laws, Property Tax Code, Alcoholic Beverage Code, and Texas Election Law. Applies knowledge to system of court fines and fees to determine necessary method of transaction completion. Analyzes simple tax accounts/court cases and legal documents. Processes registrations, property tax payments, court fines and fees. Determines eligibility and compliance of voter registration applications. Returns incomplete voter registration applications to applicants with explanation of additional information required. Performs tasks necessary to complete mail-in license registration, subcontractor renewals and title applications. Processes simple titles independently. Records transactions and maintains manual and computerized journal entries. Processes financial reports, including receipts, claims, and disbursements. Performs cashiering functions on a rotating basis and balances cash drawer at the end of shift. Balances tax revenues to tax payments and receipts on a daily basis. Receives, posts and issues receipts for fee payments or other charges and submits monies and pertinent information to appropriate departments. Approves short-term payment arrangements within office guidelines. Reviews delinquent accounts and contacts appropriate party(s) for payment. Maintains effective document, file, and record retrieval system. Maintains accountability for files processed through the system. Enters data from document receipts into automated record system. Compiles information using computer systems. Audits data entry reports and prints final reports for other departments. Performs general office functions, including gathering information and statistical data, creating databases and generating reports using spreadsheet and database software. Writes and prepares correspondence. Provides direction and information to the public on procedures, forms and regulations. Provides public with file information, in person and by telephone and may act as the primary contact for assigned functions. May perform general office activities, such as ensuring facility availability, opening and closing doors, and assisting in administrative staff support. May staff service counters, information booth, drive through and lobby areas to assist customers. Performs other job-related duties as assigned. SUPPLEMENTAL INFORMATION Physical requirements include the ability to lift/carry up to 20-50 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to sitting, client/customer contact, standing, walking, vision to monitor, repetitive motion, stooping/kneeling, squatting, bending, and reaching to perform the essential functions.Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.Work Hours: 8 am - 5 pm, Monday-Friday. May work some holidays, some nights, some weekendsLocation:2433 Ridgepoint DrDepartment: Tax CollectorCriminal, Driving, Education, and Employment Background Checks Required. This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.