Customer Service Representative - Telecom

Organize for Impact: Become a Customer Service Representative in the South Bay! AMS Community Connections, an elite sales and business consulting firm, is hiring Customer Service Representatives for our outreach-driven events in Torrance. This is a strong entry point for individuals looking to launch a career in client support and public-facing service. In this role, you’ll help connect eligible individuals with affordable communication solutions, resolve inquiries with professionalism, and deliver high-quality support that makes a real impact in the community. As a Customer Service Representative, you’ll receive hands-on training and mentorship to build skills in consultative sales and customer support. In this role, you’ll serve as a key connection between our brand and the community—engaging with individuals at local events to provide guidance, resolve inquiries, and ensure a smooth experience. You’ll gain valuable expertise in relationship management, troubleshooting, and outreach while helping connect people to essential wireless solutions. Role Requirements for a Customer Service Representative • Proactively engage with potential customers at community events and field locations to promote access to affordable wireless services • Manage the full sales and enrollment process, including eligibility checks, application completion, and device setup • Provide post-enrollment support by assisting with basic troubleshooting and answering service-related questions • Act as a knowledgeable point of contact for new and returning customers, helping them maximize program benefits • Consistently meet or exceed daily and weekly enrollment goals while delivering high-quality customer interactions • Uphold company standards by ensuring all sales and service activities are performed with integrity and compliance • Accurately record customer information and sales activity using CRM tools and mobile applications • Foster a collaborative team environment by participating in daily meetings and sharing best practices What's in it for Our Customer Service Representative? • Play a crucial role in providing essential communication services to underserved communities. • Opportunity for career growth into Senior Representative or Management roles, with a clear and merit-based path. • Gain invaluable experience in direct sales, customer relations, and technical support. • Work in a collaborative, supportive, and high-energy team environment with dedicated leaders. • Earn a competitive weekly wage with performance-based incentives that reward your success. Qualities That Set You Apart as a Customer Service Representative • High School Diploma or GED required; an Associate’s or Bachelor’s degree in Business or a related field is preferred. • Up to two years of experience in a customer service, sales, or public-facing role with strong problem-solving skills. • Proficient in using mobile devices and comfortable with new CRM or database systems. • Exceptional organizational, time management, and communication skills, with a proactive approach to problem-solving. • A naturally patient and empathetic personality who enjoys helping others and can remain calm under pressure. • Reliable, collaborative, and flexible, with the ability to work independently and as part of a team. Organize for impact and support vital community connections with AMS Community Connections for the Lifeline Events program in Torrance, CA! Apply today on Indeed. Job Type: Full-time Pay: $3,800.00 - $5,200.00 per month Benefits: • 401(k) • Health insurance • Paid time off Work Location: In person