Customer Service Representative (Temp to hire)

The JobSquad Solutions Team is currently looking for a Customer Service Representative to work at a manufacturing company located in the Brooklyn, NY area! Job Title Customer Service Representative (Temp) – Manufacturing Company Position Location Brooklyn, NY 11222 Pay/hours for position Pay Range:$20-$26 per hour based on experience Shift/Hours:9:00am-5:30pm Monday-Friday NOTE:This is an onsite temp to hire position so will start off as an onsite temporary employee for the company. Requirements of position Required Skills/Abilities: • Prior Customer Service Rep experience • Strong verbal and written communication skills. • Strong sales and customer service skills. • Excellent interpersonal skills and team player capabilities across multiple departments within company’s evolving, fast-paced environment. • Advanced problem-solving abilities and attention to detail. • Strong phone contact handling skills and active listening skills. • Proficient in computer applications (e.g., Microsoft Office, CRM software) • Experience handling EDI files. • Knowledge of ERP system (InforM3). • Positive attitude and a strong desire to help customers. • Ability to work flexible hours, including evenings, weekends, and holidays if needed. • Completion of training programs as assigned and/or required including standard of workEducation/Experience: • High School Diploma or equivalent required • 2+ years of experience in customer service role. • Experience in food manufacturing, seafood or specialty food industry a plus. • Proven experience in customer orientation, and ability to adapt/respond to different types of personalities. • Bi-lingual (Spanish-speaking) a plus. • Demonstrated ability to manage escalations and resolve customer inquiries in a timely mannerResponsibilities of position Job Summary: As a Customer Service Representative, you will be responsible for handling complex customer inquiries and issues. This position requires strong problem-solving skills, the ability to manage escalations, and a thorough understanding of the company’s products, customers, and services. As part of the customer service team, this role is expected to maintain a positive working relationship with all customers and internal team members while promoting the company’s Core Values. Duties/Responsibilities: • Responsible for taking and entering orders, confirming order logistics, and other aspects of customer service-related assistance. • Develop a working knowledge of customers’ accounts and maintain order frequency through phone and/or email. • Suggest product bundles and recommend products to new and current customers to increase average sales totals. • Be knowledgeable of company’s product lines, industry terminology, and company operations. • Provide support and work in correlation with outside sales representatives. • Provide assistance as needed with Fish Friday’s online sales when necessary. • Build rapport and credibility among new customers, including traditional and non-traditional accounts. • Utilize CRM software with existing and future customers; maintain pertinent account details. • Make contributions that accomplish necessary results in sale and customer service functions. • Provide concise customer updates to department manager. • Works with finance team to ensure accurate customer billing. • Works with Order Fulfillment and Fleet departments to troubleshoot any customer order issues. • Other duties as assigned.The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion. #TM1234