Customer Service Representative

JOB Do you excel in fast-paced, performance-based environments? Do you think on your feet and have a knack for figuring out answers to challenging questions? Are you flexible and able to ride out challenges and contribute towards customers' satisfaction and your team's success? The Department of Finance and Administrative Services (FAS) is seeking a friendly and detail-oriented Customer Service Representative to serve the community at neighborhood Customer Service Centers (CSC) throughout Seattle. The CSC program provides an accessible means for conducting city business as well as building community by providing the opportunity for in-person transactions. This position requires working in person at multiple Customer Service Centers around the city, making flexibility and the ability to travel to various locations essential to success. In addition to weekday hours, the CSCs operate on Saturdays. The successful candidate will be scheduled to work Saturdays and will have two consecutive days off. ABOUT US: The Department of Finance and Administrative Services (FAS) is often the public's first interaction with the City of Seattle, operating as a customer-focused front door that assists with everything from paying utilities or reporting a pothole to requesting public information or even adopting a new pet.The 500-plus employees of FAS span across 10 divisions and work behind-the-scenes providing critical functions, like managing 120 City facilities — including police and fire stations — overseeing the City's neighborhood customer service centers and Customer Service Bureau and making sure minority-owned businesses can equitably compete for City contracts. No matter the need, FAS is here — at your service. EXAMPLE OF DUTIES Provide excellent front-line customer service in public community service centers.Process payments for utility bills, parking tickets, Municipal Court, pet license renewals, and U.S. Passport applications using an on-line remittance system.Resolve complex customer issues.Balance daily receipts and cash drawers and prepare cash bank deposits and associated reports.Provide information and referrals on recycling, conservation, energy assistance, voter registration, other City programs, and human service providers in the community.Participate on the team at the Customer Service Centers, which includes traveling between facilities to help coworkers with workload. SUPPLEMENTAL INFORMATION This position is classified as a Customer Service Representative. It is Civil Service represented, FLSA non-exempt and is eligible for overtime. The full range for this step-progression position is $32.31 - $36.17 per hour.Application ProcessApplications are reviewed after the posting closes. You must submit all of the following items to be considered for this position no later than 4:00pm Pacific Time on the scheduled closed date. Completed NEOGOV online application.Cover letter describing how your skills and experience align with the stated job responsibilities and qualifications.Current resume indicating relevant experience, knowledge, skills, and education.Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Work EnvironmentThis position requires 100% onsite work at customer service centers within Seattle. Reliable personal transportation is required as this position travels between various customer service centers on short notice. Regular public transportation options are not available near all customer service center locations. Background Check: Applicants must successfully pass a background check, which will be conducted in accordance with Seattle’s Fair Chance Employment Ordinance, SMC 14.17. Applicants will be given a chance to explain or correct background information and provide verifiable information of good conduct and rehabilitation. Why work at the City of Seattle?The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our perspectives and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services. The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plansWho May Apply: The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, medical condition, or pregnancy. The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experiences.