Customer Service Representative

JOB FUNCTIONS: Primary resource for advice on all document production needs of the Client (handouts, marketing collateral, badges, signage, event materials, outsourced materials) for both in-house printing and offset printing. Be the main focal point between the client and the in-house production team. Project manage all aspects of customer orders and ensure tasks are completed as scheduled. Provide assistance to customer with online web submission tool. Essential Job Functions: • Primary point of contact for client through phone, email and face to face communication • Must be able to work well with in-house team and communicate customer changes as they happen and follow process to update ticket and database information • Process incoming orders, gather customer requirements, provide solutions and advice on better suited print options, and up-sale services • Provide project management on large print orders that may have multiple pieces coming from different vendors. • Work with client and vendors to find the best pricing options • Require the ability to deliver to deadlines effectively • Demonstrate ability to manage multiple tasks in fast paced environment. Ability to demonstrate creativity & strong negotiation skills. Ability to demonstrate organizational skills • Assist in finishing customer jobs by applying different types of binding, hole punching and lamination as needed Skills: · Strong Customer Service interaction skills · Excellent organization, communication (verbal & written), interpersonal skills. · Must have strong computer skills, especially with Microsoft Office · Ability to prioritize multiple priorities · Ability to interact with internal team and Client · Problem resolution and negotiation skills to ensure customer order requirements are met · Perform duties with minimum supervision · Must own a vehicle that can be used for travel between client locations with small deliveries. · Must be a U.S. Citizen for client’s badging process (an original or certified copy of your birth certificate or unexpired U.S. passport will be required upon picking up badge) · Must have an active driver’s license · Must be able to pass client background check, drug screening. Education & Experience: · High School diploma or Equivalent is required · Previous or current Customer Service Experience · Print Experience preferred Job Types: Full-time, Contract Pay: $18.00 - $19.00 per hour Benefits: • Dental insurance • Employee discount • Health insurance • Life insurance • Referral program • Vision insurance Education: • High school or equivalent (Preferred) Experience: • Customer service: 1 year (Preferred) Work Location: In person