CUSTOMER SERVICE REPRESENTATIVE

REGISTRAR OF CONTRACTORS The mission of the Registrar of Contractors is to protect the health, safety and welfare of the public through a regulatory system designed to promote quality construction by Arizona contractors. Visit our website at: http://roc.az.gov CUSTOMER SERVICE REPRESENTATIVE - PROCESSING CENTER Job Location: 1700 W. Washington Street, Suite 105, Phoenix, AZ 85007 This position will work in-office during training Once fully trained, telework may be available 1 day a week. Work Schedule: Monday - Friday, 8:00 - 5:00 Posting Details: Salary: $20.00/hr ($41,600/yr) Closing Date: Sunday, October 26, 2025 Job Summary: The Registrar of Contractors (ROC) is a government agency within the State of Arizona. We issue construction licenses and investigate complaints submitted to the agency from home-owners. The work of the ROC is interesting and important to the economy and citizens of Arizona. Each month, our central Phoenix office processes an estimated: • 1800 pieces of incoming mail • 8000 pieces of outgoing mail • 2600 phone calls from the public • 300 walk-in customers • 85 public records requestsThe ROC has a team of 4 employees who route incoming calls, assist walk-in customers, redact documents, and process all incoming and outgoing mail. This important team supports the entire agency and is a first point of contact for our customers. We currently have one opening on the team. This is an essential in-office position. Telework or remote work may be available up to 1 day a week. Job Duties: Team members will be assigned to different tasks on a rotating schedule: • Answer incoming calls to the agency and transfer to the appropriate department. • Stamp, sort, and scan incoming mail into the ROC system. • Print and stuff outgoing mail, including time-sensitive certified mail. • Assist customers at the reception desk. • Log checks into the accounting system to prepare for deposit. • Redact documents for public records requests. • Take Inventory and stuck supplies. • Create purchase requisitions and receipt deliveries. • Back up the cashier when needed. • Other projects or routine office tasks as needed by the ROC. Knowledge, Skills & Abilities (KSAs): • Friendly disposition • Detail-Oriented • Reliable • Comfortable working on a team and independently • Efficient • Ability to multi-task and switch priorities as needed • Uses mistakes as an opportunity to learn • Proficient with standard office equipment and software • Willing to learn and perform new tasks not previously assigned • Preference for bilingual (Spanish), but not required The Customer Service Representative in the Mailroom / Phone center is an entry level position with promotional opportunities throughout the agency and State. We welcome and encourage all interested applicants to apply. Cover Letter Required: To be considered for this position, you must attach a cover letter to your application. In the cover letter, please address the following: • What interested you in this position? • Tell us about a time where you had to consistently meet deadlines. What was your strategy for being successful at this? • Describe you comfort level with standard office equipment/software (email, chat, spreadsheets, printers, scanners, etc.). • Please share anything else about you or your experience that you would like us to know. Pre-Employment Requirements: The selected candidate will receive a criminal history check. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The State of Arizona offers a comprehensive benefits package which includes: Sick leave Vacation leave and 10 paid holidays per year Health, dental, and vision insurance Retirement plan (ASRS) Life insurance Long-term disability insurance Short-term disability insurance Deferred compensation plans The Registrar of Contractors also offers: Tuition-reimbursement Retirement: This position will participate in the Arizona State Retirement System (ASRS). Contact Us: If you have any questions about the position, please contact the Registrar of Contractors at 602-542-1525 and ask for Human Resources.