Customer Service Representive

Job Title:
Customer Service Representive

Job Description
Are you looking for a full-time stable career? Do you thrive helping others? Do you want to grow as a professional?

At Concentrix, we choose to promote from within, with 95% of our leadership team starting their career as an Inbound Advisor. We are proud to be able to offer stable, career enriched opportunities.

Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.

Concentrix - is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy

WE Drive ResultsWE Deliver Service ExcellenceWE Act With IntegrityWE Are One Concentrix

Please note this is NOT a Work From Home Position, officially; Job is located in Charlotte, North Carolina. However, under COVID-19 restrictions, we are considered an essential business in Charlotte.
Different By Nature, Concentrix By Choice

WHAT'S IN IT FOR YOU?

• A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with

• Endless career opportunities and clear paths for career development
• Pay Rate of $16.25
• A competitive salary
• Inclusive perks and benefits
• Opportunity for monthly performance incentives
• Great cafeteria, Fitness center, Store on site, free parking on-site and transit accessible location, and Group discounts and perks ranging from electronics to travel.
• Home of the Panthers NFL, Hornets NBA, NASCAR Hall of Fame, Whitewater center and Carowinds

WHAT YOU WANT MATTERS TO US

Think about making a check list with all of the things that would make you feel good at

work. Does your check list have meeting new people on it? How about being recognized

and rewarded for doing great things? Maybe you pictured a place where you could have

all of these things while making a positive difference in people's day. If so, Concentrix is

a great place for you. Every day we spread positivity through others' lives through

compassionate customer interactions and genuine problem solving with a human touch.

Doing right by people is in our DNA because we believe a desire to be treated with care

and respect is a universal part of the human experience. This philosophy drives

everything we do and creates the framework for how we treat our customers and our

staff.

No matter your background or your years of experience, getting started or establishing

your career path might seem challenging, but often the answer is much simpler than

you think. We are looking for customer service experts to:
• Assist customers with navigation support, road-side assistance, and emergency calls.
• Educate our members on the benefits of their products and services.
• Greet and handle multiple types of calls from members, dealers, etc. in a friendly and professional manner.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Maintain knowledge of client products and/or services.
• Participate in activities designed to improve customer satisfaction and business performance and upselling subscriptions.
• Have the ability to simultaneously think, talk and type well in a high call volume environment.

This role is the perfect opportunity for someone considering a career in customer

services in the call center environment.

WHAT WOULD YOU BRING TO OUR TEAM?

Your passion for doing good for other people will help you bond with your customers

and your team. You will actively listen and troubleshoot to provide a great customer

experience. Your attention to detail, ability to think outside the box, excellent

communication, and passion will help you excel in this role. Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Commission based on meeting and sustaining metric performance levels.

TO BECOME A PART OF OUR TEAM:

• High school diploma or GED is required, and you must be at least 18 years of age.
• 1 year of customer service experience (e.g. retail, restaurant and or call center experience) with at least one year's experience with one employer preferred.
• Excellent communication and problem-solving skills required.
• Good writing and typing skills.
• Must be available to work, Monday through Sunday, ANY 8-hour shift 24/7.
• Dependable and flexible to rotate shifts, as needed.
• Attend every day of the training.
• Job requirements may vary by country and will not contravene any local laws
• Background clearance
• Drug Test Required

CALL US HOME:

If you find yourself smiling right now and this feels like the perfect next step in

your career, we want to hear from you! Apply today and find out why 270,000+ people

around the globe choose to call Concentrix home.

Concentrix is an award-winning global CX solutions company who creates amazing

experiences for the world's best brands and their customers. We're an ambitious team

of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving

complex problems.

All qualified applicants will receive consideration for employment without regard to race,

color, religion, sex, sexual orientation, gender identity, national origin, disability, or

status as a protected veteran.

Learn more:

Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com

The above statements are intended to describe the general nature and level of work being performed by individuals

assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.

Location:
USA, Charlotte, NC

Language Requirements:

Time Type:
Full time