Customer Service & Sale Representative

Are you looking for a long-term opportunity where you can build client relationships, grow with a supportive team, and make a measurable impact? Our client in Lombard, IL is expanding their customer success division and is seeking aCustomer Service & Sales Representativeto join their dynamic team. This role is ideal for someone who thrives in a people-facing environment, enjoys solving problems, and has a passion for delivering exceptional service. This is working in a retail setting with products in the technology, telecommunications, clean energy, and or water supply services. About the Role: This is afull-time position working in retailfocused onmanaging existing customer accountsandacquiring new clientsthrough relationship building and brand education. You’ll serve as a primary point of contact for customers, ensuring their satisfaction, resolving inquiries, and identifying new opportunities to increase client engagement. Weekend availability is required as part of a rotating schedule. This is only being offered as a full time opening. You are required to come into HQ for sales meetings, product training, and for all client updates. Key Responsibilities: • Act as a liaison between the company and its customers to maintain strong business relationships • Proactively manage assigned customer accounts and track progress toward retention goals • Educate clients on services, promotions, and account features • Address and resolve customer concerns with professionalism and care • Acquire new customers through personalized outreach and brand representation • Collaborate with internal teams to improve customer success and account processes • Accurately input and manage customer data within CRM systems • Handle in person sales Qualifications: • 1–2 years of experience in customer service, account management, or sales preferred • Must be able to work a full-time schedule, including weekends • Strong interpersonal and communication skills • Tech-savvy with the ability to use CRM tools and reporting systems • Organized, self-motivated, and results-driven • High school diploma or equivalent required; some college preferred • Must be comfortable in a face to face setting working with customers Perks & Pay: • Base salary starting between $38,500 - $55,000 annually • Performance incentives and growth opportunities in addition to base salary • W2 role • Paid training and career development • Supportive and fast-paced team culture • Benefits offered after 90 days (401k) • Local office location with in-person collaboration and team support Job Type: Full-time Pay: $38,500.00 - $45,000.00 per year Benefits: • 401(k) • Dental insurance • Flexible schedule • Health insurance • Vision insurance Work Location: In person