Customer Service Specialist

Customer Service Specialist

About Us

Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies. 

Our US team is growing and we're looking for experienced Customer Service Specialists to join our Helpware team.

Training Location: Onsite Mount Sterling KY 

Pay: $16.50-$17.50 (based on schedule)

Position Overview:
Join our dynamic team assisting our Client, the leading global bedding provider! As a key player, you'll contribute to our award-winning success in delivering groundbreaking sleep solutions to customers across 100+ countries. We're on the lookout for tech-savvy individuals with exceptional phone skills to join our passionate customer support team.
As a Customer Support Specialist, you'll create personalized and memorable experiences for our valued clients. Your role involves handling inbound/outbound calls, addressing customer inquiries, and ensuring top-notch service. If you're a computer-savvy individual with a knack for building relationships and exceeding performance goals, we want you on board.
Duties:

• Manage inbound and/or outbound calls with finesse
• Engage customers using various communication scripts
• Identify and address customer needs, providing effective solutions
• Build and maintain sustainable customer relationships
• Organize and keep records of all customer interactions
• Develop in-depth product knowledge
• Achieve and exceed established KPIs and performance goals
• Respond promptly to customer needs in a friendly and knowledgeable manner
• Utilize cutting-edge tools and applications for efficient customer support

Qualifications:

• Minimum 1+ years of BPO and Sales experience, preferably in customer service
• Proficient in using multiple software programs simultaneously
• Excellent verbal and written communication skills in a business context
• Enjoy working with people, solving problems, and adapting to challenges
• Strong organizational and multitasking abilities
• Flexible schedule with a commitment to a 40-hour work week and shifting schedules
• Familiarity with consumer apps and shopping experience
• Quick thinker with a courteous demeanor

Embark on a rewarding journey with us here at Helpware, where your skills and passion make a difference in our global success! Apply now and be part of a team that values excellence in customer support.