Customer Service Specialist

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a 'Best Place to Work' and offers great benefits and perks - like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

We are looking for a Customer service specialist to join our team in an international medical devices company. If you have experience in customer service, logistics, procurement, or related fields, if you are responsible, are used to working with large amounts of data and ready to learn new things, then you might be the person we are seeking.

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• Process Customer and Internal orders (1C/Oracle)
• Work with the Purchasing team, Suppliers, Commercial teams, RAQA, Finance and Logistics teams on matters related to orders processing
• Monitor delivery dates and work on dates improvement
• Support with shipments arrangement (getting instructions from customers, work with supplier warehouse and logistics team, providing supporting documents to the customers etc.)
• Provide excellent customer service in a professional and timely manner using phone, or e-mail interaction
• Provide open orders reports to customers on a weekly basis (or on request)
• Support RAQA Team with quality issues and any other quality related matters (RMA booking, etc.)
• Process and follow up customers' complaints
• Archive documents related to order processing and shipments and assistance during audits by collecting requested documents
• Assist with after-sales care, including replacements in close cooperation with Technical Service and RAQA
• Communicate effectively with Customers and respond to their requests

• Minimum 2-3 years' experience with a Diploma/Degree or equivalent in the related field
• Experience with ERP is desirable
• Advanced proficiency in Microsoft Office, with a focus on Excel
• Proficient in written and spoken English at least at an Intermediate/ Upper Intermediate level
• Responsibility, perseverance, attention to details
• Experience working with large databases
• Excellent communication skills, handling objections
• Strong customer satisfaction focused