Customer Service Specialist (CSC) I

Job Title:Customer Service Specialist (CSC) I Work Location:Dallas, TX75246 Length of Assignment:6 months+ contract Job summary: • Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems and provide information on behalf of the institution. • Proficient in all phone and work request dispatch responsibilities. • Ability to fill in for CR 1's on any shift. • Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV. • Assists with the workflow and assignments for patient transporters. • Leads or participates in projects in support of the department. • Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department. • Expectations listed are intended to describe essential functions only and management retains the right to reassign duties & responsibilities to this position at any time. • Performs all position appropriate duties as required in a competent, professional, and courteous manner. Knowledge, Skills, and Abilities: • Ability to handle difficult situations; providing conflict resolution if necessary. Excellent customer service skills. • Ability to read and write in the English language. • Proficiency with the Microsoft Office Suite of software. • Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications. • Ability to be successful in a stressful, fast-paced environment. #IRI-BP Job Type: Contract Benefits: • 401(k) • Dental insurance • Health insurance Work Location: In person