Customer Service Specialist

Job Title: Customer Service Specialist Location: Las Vegas, NV Department: Investor Relations Position Type: Full-Time|Non-Exempt Who We Are Welcome toBoxabl, where innovation meets purpose! Based inLas Vegas, NV, our mission is to revolutionize housing by making home ownership affordable, durable, and sustainable for everyone. We design and manufacture high-quality, foldable auxiliary dwelling units (ADUs) that are changing the future of construction. We valueteam playerswho thrive infast-paced,solution-drivenenvironments. Your Role: What You’ll Do As aCustomer Service Specialist, you are the voice ofBoxabl—the first point of contact for our customers. Your mission is to provide friendly, knowledgeable, and solution-focused service that builds loyalty and keeps our clients informed and excited about our groundbreaking products. ✨ Key Responsibilities: • Provide introductory and product info to new customers • Respond to customer calls, emails, and inquiries promptly • Ensure ongoing satisfaction by following up after purchases • Troubleshoot product-related concerns • Handle inbound leads via text, email, or phone call • Qualify leads to send to our internal and external sales team • Escalate complex issues when needed • Collaborate with the customer service team on communication strategies • Assist with other tasks as assigned What You Bring to the Table We’re looking for someone who bringsenergy, empathy, and focusto every customer interaction. Desired Skills & Experience: • Analytical and problem-solving skills • Excellent interpersonal and communication abilities • Ability to multitask and manage a high volume of interactions • Strong time management and organizational habits • Positive attitude with patience and professionalism • Team-oriented with a collaborative mindset Work Environment & Physical Expectations You’ll work in acollaborative open-office settingwith occasional visits to the factory floor. You should be comfortable with: • Sitting at a desk for extended periods • Using a laptop, desktop, scanner, printer, etc. • Verbally communicating with customers and coworkers clearly and efficiently Ready to Apply? Join a company where your customer-first mindset will make a real difference! Learn more about us: www.boxabl.com Contact: +1 (702) 500-9000 Address: 5345 E N Belt Rd. North Las Vegas, NV 89115